• Does anyone feel that they have been given the "run around" by their "Provider of Care"?

    Asked by Redd on Friday, September 20, 2013

    Does anyone feel that they have been given the "run around" by their "Provider of Care"?

    My questions go unanswered. When I give the information already given to me, it is never repeated back the same or answered. (How simple is right or left side? How simple is it to speak about the cancer still being there and location? Why do I always feel I am talking to a grade schooler?)

    9 Answers from the Community

    9 answers
    • cam32505's Avatar
      cam32505

      I think we as cancer patients sometimes don't realize how many times a day a doctor answers patients questions. I'm sure for them it seems like they're being asked the same questions over and over. But, for us it is our first time and we want answers. I guess there's never going to be a way around that, unless you get an inexperienced doctor who will probably be more than happy to answer your questions. Most of us would rather put up with our experienced physicians and just fight to get our questions answered. Good luck to you.

      about 4 years ago
    • Clyde's Avatar
      Clyde (Best Answer!)

      When you get an answer that fails to answer, demand that they repeat it. You pay them, not the other way around.

      about 4 years ago
    • EllasDaddy's Avatar
      EllasDaddy

      One thing I did in the beginning was type out all our questions. I'd print 2 copies and when I checked in I had them put one copy in my file. I can't speak for all doctors but mine always reviewed the file before and after I was called back. Once in the exam room we pulled our copy and went over each question until we understood the answer. My oncologist it's very patient and understanding. Now we don't have as many questions but when we do I rely on my wife/caregiver to make sure I'm not missing anything.
      Keep after them until they explain it to you and you understand. I'd sit in the exam room until all my questions were answered or find a new doctor. Just me though. Good luck.

      about 4 years ago
    • tam4givin's Avatar
      tam4givin

      YES! OVER and OVER! Do you live by me?! My friends from other areas of the states are shocked at the difference in medical care here. When my family and friends are in town and see what I go through they say how in the world do you put up with all the run around, lack of calls not being returned, different or no answer to questions, etc. (Do you have Medicare? I always thought the sweet elderly people who complained the difference in care were imagining it. I now know they were not.) I have finely found a wonderful primary care doc and a few other ones in some specialties. With all that said, there is a serious lack of doctors in my area, so most of the ones that are here are working very long stressful hours that I could not do.

      about 4 years ago
    • ld_105's Avatar
      ld_105

      I was pretty obnoxious about getting statistics, but my surgeon was also very straight with her answers. However, you may have found that you are only given the information you need. This has been my experience. I don't remember who said it but I think one NP said, "You were given too much information." Amazing, right? This is when I go to my PCP who gives me more details and talks to me like an adult instead of a child.

      about 4 years ago
    • GregP_WN's Avatar
      GregP_WN

      For my own care I have been lucky to have a team that is very good about getting me the answers I need. But for another family member I couldn't get answers, the doctor would come in the room and sometimes not even look up while busily writing in the chart, then say "well it looks like your doing pretty good, I'll see you tomorrow". Not even doing any kind of exam. I once literally stood in the doorway so he couldn't get out of the room until he answered the questions we had. Once he seen that he was caught like a rat this didn't happen anymore. This was while in the hospital. Make a stand and tell them you want more information.

      about 4 years ago
    • tam4givin's Avatar
      tam4givin

      @GregP_WN, I am glad that worked for you. It will not work with the doctors around here! And there is a big shortage of docs around here, you make one mad and it could take a long time to get another one.

      about 4 years ago
    • meyati's Avatar
      meyati

      @ Tam--my method is different than Gregs-I take my biker grandson with me. He's very polite, but I start getting answers.

      about 4 years ago
    • meyati's Avatar
      meyati

      Hi, I'm writing again. By provider of Care-do you mean oncologist or Primary care? I've been given the run around by primary care. If he didn't want to care for me-why didn't he say so? I've had strep from May to Oct. He wouldn't listen to the reasons that the oncology radiologist gave for this not being a side effect of the radiation treatment. I began having symptoms of heart problems. My thyroid was out and he gave reasons for not treating it. The cardiologist cut through the red tape, and made it possible for me not to have to wait a year to get a new doctor. I was having trouble thinking of going to him for about a year, while he knew that I was trying to get another doctor. I wrote him on the electronic chart that i had these symptoms hit me. He said that he'd send me to a cardiologist-make an appointment. I went in and he forgot about it or something. I even asked him, but he changed the subject-I finally went to ER when I was in a bad state. I don't feel like I'll ever get well from the strep--.

      about 4 years ago

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