• Don’t sweat the small stuff?

    Asked by Lundmusik on Sunday, March 18, 2018

    Don’t sweat the small stuff?

    When we moved to the DC area several months ago we were amazed at Kaiser Permanente’s competence — access and integration among all their levels of health care, and high skill levels of empathy and specialty information. My oncologist and plastic surgeon, for instance, had the most caring and informative sessions with me of any health care providers in my history.

    However, several things have been concerning regarding the communications infrastructure — a doctor missing my pre-surgery appointment with no prior notice, unawareness of care required for a rapidly growing, ulcerating skin tumor ( it took an ER doc to provide the Vaseline gauze bandages required), incorrect signage and directions for specialty testing (e,g, requiring 30 minutes of wandering around asking underinformed staff of the location of the ekg dept) , et al

    I guess I shouldn’t complain just yet? Not like the doc in Tucson that overlooked high sugar levels for over a year,that resulted in kidney damage.

    17 Answers from the Community

    17 answers
    • Carool's Avatar
      Carool

      Why not complain? I'd let someone in charge of scheduling (or whichever department is appropriate) know of these many errors. After your post about your ulcerating tumor, I wondered why your doctor wasn't removing it sooner than the time you'd mentioned. If you say nothing, no one knows to correct anything (obviously). Btw, I tend to not complain to the "authorities" about these kinds of errors or inconveniences, and I understand your not saying anything about them. Good luck with this.

      6 months ago
    • barryboomer's Avatar
      barryboomer

      AWFUL Crappola and some heads should roll.

      6 months ago
    • Molly72's Avatar
      Molly72

      We all have horror stories of incompetence and idioticracy (just made that up!) in the medical field.
      I really think that lack of, or incorrect communication is one of the biggest causes of error.

      Tell em, cry, whine, kvetch, and complain to the powers that be. That's the best way to solve such a problem before something really bad happens to you or some other poor soul.

      6 months ago
    • Lynne-I-Am's Avatar
      Lynne-I-Am

      Sometimes the small stuff can become big stuff? I have had both excellent and terrible experiences with Kaiser concerning the medical care of my parents. Excellent and incompetent nurses doctors and medical staff can be employed or have privileges at any hospital. Mishaps concerning medical care, mixed communication or lack of communication should be addressed so that things improve and those who drop the ball can be made aware that they need to do better.

      6 months ago
    • Ejourneys' Avatar
      Ejourneys

      Ask yourself this: If it were any other business in which you are a client, would you say anything?
      Never forget that your medical team works for YOU. Report all errors and keep a paper trail.

      I just provided feedback to the farmer I get my produce from because there was a mix-up somewhere and I received the wrong vegetable. That is small potatoes (well, mixed greens actually) compared to what you experienced, and yet I had no qualms about giving polite feedback to the farmer.

      Write a memo to the appropriate authority outlining what went wrong. This is not whining. If your auto mechanic overlooked something that needed to be repaired and wasn't there when you brought your car in for work, would you just let it go?

      6 months ago
    • geekling's Avatar
      geekling

      Dont be afraid and/or depressed.

      Speak up for yourself or no one will.

      Nothing wrong with pointing out either or both inconsideration or incompetence.

      Best wishes

      6 months ago
    • Lundmusik's Avatar
      Lundmusik

      Thank you all for your responses. Actually I did give the surgeon a piece of my mind for not notifying me (or his staff not notifying me) of his absence. I think he is otherwise very capable, but I told him there is no excuse for his not at least directing his staff to give me a call about his absence. We each gave me fifteen minutes to calm down, he called me back and we had a wonderful discussion about the particulars of the sentinel node biopsy and surgery. My wife gave gave me xxx about my approach, but she backed down when I threatened holy XXX about her prioritizing the docs prerogatives above my own. This is among the most serious things that has ever happened to me and I won’t tolerate any diffidence regarding care for a disease that threatens my life.

      6 months ago
    • Lundmusik's Avatar
      Lundmusik

      The other things I mentioned (as well as others) are still unaddressed, but I am encouraged based on your support that I will speak out about these as well.

      6 months ago
    • biga17133's Avatar
      biga17133

      GET'EM its your life and less then professional Care can not be tolerated,,My wife gives me XXXX every time i say something that i feel is being done wrong and i tell her no it has to be said so it does not continue being DONE,Tho i do try and be respectful and polite when mentioning these issue's still taking a bath by myself biga17133

      6 months ago
    • BoiseB's Avatar
      BoiseB

      Wow as I read all the horror stories going on I am thankful that I have been treated in a great system. During my treatment my oncologist was consistantly 45 minutes to an hour and a half late. My daughter was complaining with another patient the receptionist overheard them and offered to call a social worker who rapidly appeared with a stack of complaint forms which she helped the patients fill out. Result co-pay waived. Shortly thereafter a policy was put in place where patients fill out an evaluation form after every visit. After week after every hospitalization I have had, I receive a call from the hospital for a brief evaluation of my stay. One time I gave a poor evaluation to my stay I recieved an apology in the mail. The next time I noticed that the service was vastly improved.
      By the way did you know that you can rate your Dr.s and hospital on healthgrades,com? And I know my Dr.s do check that website.

      6 months ago
    • Molly72's Avatar
      Molly72

      Boise-- Healthgrades is a great site, I used it for a horrible dermatologist, but also to say nice things about nice doctors.
      I didn't know if the doctors checked this site or not, but I hope they do.

      6 months ago
    • SandiA's Avatar
      SandiA

      It is hard. I know when I first started I was at two different university hospitals. Trying to get everything scheduled and communicating was really difficult. At times I felt like I was just a number and no one cared. I found one person at each place that I could work with that helped me sort a lot of the problems out. One of the ones at my current hospital switched jobs and I almost panicked but I am slowly working with the new person that took her job. I hope you get it all sorted out.

      6 months ago
    • Lundmusik's Avatar
      Lundmusik

      Thank you all for your responses!

      6 months ago
    • BoiseB's Avatar
      BoiseB

      Molly, my doctor did check the site. I think that my medical system is in competition with other medicalt systems. It is making all the other systems better to.

      6 months ago
    • Molly72's Avatar
      Molly72

      Boise---I just read on the internet about Healthgrades. It was very negative review site & accused many of the reviewers of putting fakes reviews on the site. I really don't know why anyone would do that, but who knows?
      Maybe the negative reviewers were fake (double fakes!!) I do know that I put one on Healthgrades & that certainly was not fake.
      We need to trust each other more, well some of us. We sure know one section of our society is NOT to be trusted!! LOL

      6 months ago
    • Ejourneys' Avatar
      Ejourneys

      They may have the same problems as Healthgrades, but two other rating sites are https://www.vitals.com/ and https://www.ratemds.com/.

      6 months ago
    • catlillie's Avatar
      catlillie (Best Answer!)

      Your question reminded me of something funny George Carlin said... " Don't sweat the petty things and don't pet the sweaty things".
      But seriously folks.... you know you have to stand up for yourself no matter how small you might be feeling. But please remember that we are all human and deserve to be treated with respect.

      6 months ago

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