• Sorry, but I still hate the default sort order for questions.

    Asked by nancyjac on Sunday, September 9, 2012

    Sorry, but I still hate the default sort order for questions.

    Some new disadvantages have cropped up. Because the default is the "most popular", this is what people (especially those new to the site see first and respond to. In reality most of those questions have the most responses because they are old and now ever more so because they show up first and are getting new response to questions that had been dormant for months or even years. Not really an indication of popularity.

    It is also not necessarily obvious (again, especially for people new to this site) that they can change the sort order. But even then it is changed only temporarily until the time they visit the page and the default sort order is restored.

    Having been an active member of this site for almost a year, my inbox is being inundated by notices of responses to questions that I WAS following.....almost a year ago. Having to go to each thread to stop following it is becoming really time consuming and tedious.

    11 Answers from the Community

    11 answers
    • nancyjac's Avatar
      nancyjac

      BTW, another change that would be really useful is to not limit the character input so much that people to have to post multiple times to continue the same question.

      Another thing that is happening with the new default sort order is that people are posting their same question multiple times because they can't find it and don't think it has posted. Because at the time of posting, new questions have 0 responses and therefore are deemed as "least popular", they get buried 30 some pages at the end of the list, so the poster can't find it and nobody else sees it so it gets no responses.

      IMO, the default sort that makes the most sense isn't even an option. That would be to put the posts with newest activity (whether that is the most recently asked or recently answered question).

      I've really liked this site and found it very helpful and have done my best to contribute to it regularly, but this particular feature change has me on the verge of leaving the site.

      So, I realize this isn't really a question, but it may still be helpful to those that can't find their posts or find anything other than the same old post all the time. Click on "Recently Asked" just above where the list of questions start to see what you or any one else has posted recently. You will have to do this every time you return to the Questions page however.

      And finally, to the site web folks.....please, please fix this. I'm pretty sure it is driving some users, both long time users and new ones away because the don't know how to find the questions they are looking for or just find it way to much getting around their fist to get to their thumbs to get there from here.

      over 4 years ago
    • FreeBird's Avatar
      FreeBird

      Ditto.

      It made much more sense to have the most recently asked questions show up first by default, instead of the most popular questions. It also ensures that people who are dealing with their issues and questions right now, which is also often at a very emotional time, have their new questions show up as a priority.

      over 4 years ago
    • FreeBird's Avatar
      FreeBird

      https://www.whatnext.com/contact_inquiries/new

      "Welcome to the WhatNext contact page. Have a question about this site, have an issue or just want to send us feedback?
      Send us an email. We will get back to you within 24 hours (usually less). Feel free to ask us or tell us anything. We love hearing from people."

      over 4 years ago
    • nobrand's Avatar
      nobrand

      You and I both, nancyjac. I have to click "recently asked" each time to get to the new ones! Though, I can see why the more popular ones might be at top for those new to the site... I can remember the times I thoroughly searched this site for information about hair loss :)

      over 4 years ago
    • abrub's Avatar
      abrub

      I agree as well about the default sort order. It is a problem, and counter-intuitive. Have you sent a message to either Karen or David?

      over 4 years ago
    • nancyjac's Avatar
      nancyjac

      Yes, I have. Posted it her so they can determine if most users feel as I do about this.

      over 4 years ago
    • leepenn's Avatar
      leepenn

      i agree with you nj - i think that the most recent questions should show up first and "most popular" should be an option that people can click....

      over 4 years ago
    • KarenG_WN's Avatar
      KarenG_WN

      Hi everyone,

      Thank you so much for your feedback. We have been watching to see the thoughts of others. The reason we switched the order was because we thought it might be helpful to automatically see the questions that were most often commented on (such as questions about hair), because they seem to be of the greatest interest to others. And that if people wanted to see other categories (questions needing answers, most recently asked, etc.) they could click on the links to see those. But...we can see that is not necessarily resonating with you all, and we really do value your opinion! So let me ask, do you like the breakdown of the categories (trending, needing answers, etc.), do you think that is helpful? It's just that you think that Most Recently Asked should be what the default category that shows up as? Your input is so important and we can make changed based on what makes the most sense.

      Thanks!
      Karen

      over 4 years ago
    • nancyjac's Avatar
      nancyjac

      Hi Karen,

      I think the logic about the most frequently asked questions/topic being defined as having the most answers in a thread is what is flawed. Yes, hair loss is a common topic, but that doesn't translate to all comments about hair loss being in one thread. So by your logic, if there are a gazillion threads about hair lost that only have couple of responses each, then hair loss is not a popular topic, while a particular thread that may have lots of responses but is never asked about again in another thread is the more popular.

      I think the most important thing is ease of use. If somebody posts a question they think it didn't post because it has 0 responses and therefore is the very last post instead of the first post displayed. So they post it again, and again, and again. Frustrating for them and frustrating for others that are trying to be responsive. I also significantly reduces the odds that they will get any response since in the default order there's is the last of a list of a gazillion.

      I think having sort options is fine, but they need to be clarified as to what they actually mean. Most popular being defined as most responses to a single thread is misleading (see my first paragraph), I have no idea what trending means.

      I think of the options currently listed, Most recently asked makes the most sense as the default, but what I think would be even better than that is to default sort by most recent activity, meaning either most recently asked or most recently responded to. That would better encompass what is popular now in terms of having a recent response and what has been recently asked (which in turn would encompass questions needing answers).

      over 4 years ago
    • nancyjac's Avatar
      nancyjac

      Thanks so much Dave. I love this site and have always thought the way it is structured and organized makes it much more user friendly than a lot of the others. and I think going back to the old way on this one is in keeping with that. Thanks again.

      over 4 years ago
    • nancyjac's Avatar
      nancyjac

      Wow David! You continue to exceed my expectations. Thanks you for getting it changed so fast. Looking forward to what else you have in store for us. Many thanks.

      over 4 years ago

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