They get the people relations part right. There is no little sliding glass door or grumpy people to greet us when we go in. It's an open waiting room with a counter, and friendly people who greet us by name when we go in. On the first visit, they took a Polaroid photo, and they seem to know everyone who walks through that front door. When someone is sick, that makes a big difference. They're also, more often than not, right on time or early.
And the chemo nurses are great.