Wrong info on the phone is why most insurance companies have disclaimer. "Benefits are an overview of coverage not a guarantee of pymt and may not be interpreted as a modification to the terms and conditions in the membership booklet." Yeah, that's the one our company uses... And people are human and give wrong info. Some of y'all know that I audit customer service phone calls for my company, so yeah, there is wrong info. Not major scads of it, but more than I'd like. But if it came down to it, our calls are ALL recorded, so it can be proven what a rep did or didn't say.
That being said, good luck, Kurious. My own cancer is farther south, so no breast reconstructions needed for me. I hope you find your answer.
